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A Modern Cloud-Based
Voice Solution

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Get the power of UCaaS

Unified communications as a service (UCaaS) delivers instant connectivity through the cloud to improve communication and collaboration. UCaaS reliably and securely delivers features and tools to enable your on-site and remote teams to work better, collaborate faster, and perform smarter, making it one of the most in-demand voice and collaboration solutions for hybrid workforces.

Our UCaaS platform delivers:

  • Phone service with business capabilities: Includes call recording and transcription, conferencing, auto attendants, call queues, and time frames.
     

  • Call center: Integrated call center capabilities off­er interactive voice menus, call queues, recording, and reporting so your agents can provide a great customer experience.
     

  • Mobile, web, and desktop UC clients: Enable your employees to leverage the platform's features wherever they are.
     

  • PBX and call center reporting: Get access to statistics and analytical data.
     

  • Advanced telco services: Phone numbers, toll- free numbers, 911 and e911 services, caller ID with name, and spam protection.
     

  • Convenient portal: Role-based access for basic users, agent users, office managers, etc.

Additional features

We also off­er a range of optional add-ons for even more functionality to meet the needs of your business.

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  • Contact Center that expands on basic call center functionality to deliver advanced capabilities for a true omni-channel experience—with a clean and intuitive interface.
     

  • Integrations for 200+ CRMs with click-to-call and contact popups, as well as Microsoft Outlook and Microsoft Teams Connector.
     

  • Business SMS with keyword responders and QR codes, appointment reminders, SMS blast campaigns, and more.
     

  • Real-time web conferencing that provides web presentation, live multi-user video and audio conferencing, and remote desktop support capabilities.
     

  • Microsoft Teams Connector that makes connecting to Microsoft Teams simple.
     

  • Faxing solutions, including HIPAA-compliant virtual fax as well as ATA options.

Delivering peace of mind

  • Reliable: Our cloud-based platform delivers the utmost reliability with a geo-redundant network with four nodes across the U.S. to support your critical phone systems.
     

  • Compliant: HIPAA-compliant PBX, 10DLC for SMS, STIR/SHAKEN, Ray Baum, and Kari's Law.

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